Shipping Policy

Last Updated: July 23, 2026

Thank you for shopping at Viyela Shop. This Shipping Policy explains how orders placed through viyelashop.com are processed, shipped, and delivered.

1. Order Processing Time

Orders are generally processed and prepared for shipment within 1–3 business days after the order is successfully placed and payment is confirmed.

Business days are Monday through Friday, excluding weekends and U.S. federal holidays.

Orders placed on weekends or holidays will begin processing on the next available business day.

Processing time is separate from shipping and delivery time.

2. Estimated Delivery Time

After your order has been shipped, delivery is generally expected within 5 business days.

The total estimated timeframe is:

• Order processing: 1–3 business days

• Delivery after shipment: Approximately 5 business days

These delivery times are estimates and are not guaranteed. Delivery may take longer because of carrier delays, severe weather, holidays, high order volumes, incorrect address information, or other circumstances outside our reasonable control.

3. Shipping Destinations

We currently ship orders to eligible addresses within the United States.

We do not ship to addresses that cannot be serviced by our available shipping carriers. Any shipping restrictions will be displayed during checkout when applicable.

4. Shipping Rates

Applicable shipping charges will be calculated and displayed during checkout before you complete your purchase.

Any available free-shipping promotion, minimum order requirement, or promotional shipping rate will be shown on our website or during checkout.

Shipping charges are generally non-refundable unless the order is canceled before shipment, the product arrives damaged or incorrect, or otherwise required by applicable law.

5. Order Confirmation and Tracking

After placing an order, you will receive an order confirmation at the email address provided during checkout.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number or tracking link when tracking is available.

Please allow up to 48 hours for tracking information to become active after receiving the shipping confirmation.

6. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully check your:

• Full name

• Street address

• Apartment, suite, or unit number

• City and state

• ZIP code

• Email address and contact information

Viyela Shop is not responsible for delivery delays, failed deliveries, or lost packages caused by incorrect or incomplete information submitted by the customer.

7. Address Changes

To request an address correction, contact us at support@viyelashop.com as soon as possible.

We will make reasonable efforts to update the address before shipment, but address changes cannot be guaranteed after an order has entered processing.

Once an order has shipped, we may be unable to change or redirect the delivery address. Additional carrier charges resulting from a requested address correction or package redirection may be the customer’s responsibility.

8. Shipping Delays

Although we aim to meet the stated processing and delivery estimates, delays may occasionally occur because of:

• Carrier service interruptions

• Severe weather or natural disasters

• Public holidays

• High seasonal order volume

• Incorrect or incomplete delivery information

• Transportation or logistical disruptions

• Events outside our reasonable control

If we are unable to ship your order within the promised processing timeframe, we will contact you using the information provided with your order.

Where applicable, you may be given the choice to accept the revised shipping date or cancel the affected order for a full refund.

9. Lost or Missing Packages

If your tracking information has not updated or your package has not arrived within the estimated delivery period, contact us at support@viyelashop.com.

Please include:

• Your full name

• Your order number

• Your shipping address

• Your tracking number

• A brief description of the issue

We may ask you to wait a reasonable period after the estimated delivery date because carriers may occasionally mark packages as delivered before final delivery occurs.

We will review the shipment information and, when appropriate, open an investigation with the shipping carrier. Carrier investigations may require additional time to complete.

10. Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

1. Check around the delivery location, mailbox, porch, building entrance, or other secure areas.

2. Ask household members, neighbors, front desk staff, or building management whether they accepted the package.

3. Confirm that the shipping address on your order is correct.

4. Contact the shipping carrier for additional delivery information.

5. Contact us at support@viyelashop.com if the package is still missing.

A “delivered” tracking status does not automatically qualify an order for a refund or replacement. Each case will be reviewed based on the tracking information and the results of any carrier investigation.

11. Damaged Packages

Please inspect your package and items promptly after delivery.

If your item arrives damaged, defective, or incorrect, contact us at support@viyelashop.com as soon as possible and preferably within 48 hours of delivery.

Please provide:

• Your order number

• Clear photographs of the item

• Photographs of the damaged area

• Photographs of the external packaging

• A photograph of the shipping label

Please retain the original packaging until your request has been reviewed, as the shipping carrier may require it during an investigation.

12. Refused or Undeliverable Packages

Packages may be returned to us because of:

• An incorrect or incomplete address

• Failed delivery attempts

• Refusal of delivery

• Failure to collect the package

• An inaccessible delivery location

If a package is returned to us, we will contact you when reasonably possible.

Additional shipping charges may apply if you request that the package be shipped again. If a refund is approved instead, original shipping charges, return shipping costs, and carrier fees may be deducted where legally permitted.

13. Split Shipments

Orders containing multiple items may occasionally be shipped in separate packages.

When this occurs, you may receive more than one tracking number, and the packages may arrive on different dates. You will not be charged additional shipping fees solely because we divide an order into multiple shipments.

14. Order Cancellations

To request a cancellation, contact support@viyelashop.com as soon as possible.

We cannot guarantee that an order can be canceled after processing has begun. Once an order has shipped, it can no longer be canceled and must be handled according to our Return & Refund Policy.

15. Contact Us

For questions concerning your order, shipment, or delivery, contact:

Viyela Shop
Website: viyelashop.com
Email: support@viyelashop.com

Please include your order number when contacting us so we can assist you more efficiently.